FAQ
Can I customize the Steady Bags (Steady Saddle) with my name/ logo?
Yes, we offer a wide range of CUSTOMIZATION options, such as different colors, Your name or logo (on the front or the sides of the bag) made out of high-quality vinyl materials.
We have a wide color range! If you didn’t find your favorite below, don’t hesitate to get in touch with us! We work closely with textile manufacturers to find you the perfect shade! Here are a few that we already have in our inventory
- Black
- Dark red
- Sand
- Lime Green
- Bordeaux
- Blue
- Camo
Please send us your logo to our email at contact@focusrat.com In the highest quality possible.
When requesting your name on a custom bag, please tell us the name you would like on the bag and the font style.
What type of bag would you recommend for my setup.
Disclosure: The camera makes and models mentioned below were tested on our bags without any cage or battery mount. If you use your small/medium format camera with many accessories or a sizable rig please opt for our large steady-bags.
MEDIUM
For mirrorless and DSLR camera setups such as the Canon 5d, Sony A7, Sony A7s, Panasonic GH5, Panasonic S1, Blackmagic Pocket Cinema Camera, BMPCC, Nikon Z7, and many others.
LARGE
For professional-grade cinema cameras like the Arri Alexa, Arri Alexa Mini, Red Epic, Red Komodo, Red Raptor, Sony Venice, Sony Fs7, Sony Fx6, Blackmagic Ursa, Canon C700, and Panasonic Eva1 just to name a few.
If you’re unsure about which steady bag is the right option for you, don't hesitate to ask us!
How to use the mounting hoops located on the corners of the steady bag?
The loops are used to secure the bag (and the camera if needed) to different objects such as car hoods. A high-strength cable or cord is recommended for this task.
How to use a steady bag?
We have created a blog post detailing how to use the steady bags/steady saddle.
Please click here for more info.
How to use the sausage/T markers?
We have created a blog post detailing how to use the sausage/T markers..
Please click here for more info.
What are the sizes of your products?
These sizes for our current products are the following:
Large Professional Steady Saddle / Bag 44*41*30cm｡ (17*16*11 inches)
Medium Professional steady saddle: 40*30*25cm. (15*11*9 inches)
Sausage/T markers 30cm*5cm*2cm｡ (11*2*1 inches)
Upon request, we can modify the size and dimension of your steady bag.
Care instructions
Our bags are made out of durable splashproof material. Cleaning it gently with a wet wipe is the safest way, they were made with easy cleaning in mind.
Be careful with opening the zippers, the bags are filled with small polystyrene balls and can fall out.
Wholesale availability.
Yes, they are available for re-sellers. We are interested in closely working with retail/online shops. We can provide Ex-Vat Invoice if needed and can offer discounts on larger orders, please message us at contact@focusrat.com if interested.
Do you ship to x country?
We provide the best and fastest service to our clients!
Focus Rat has partnered up with GLS to provide fast shipping within the European Union and relies on Express Mail Services (EMS) to fulfill orders to overseas destinations such as the USA, UK, Australia!, Canada, India, and Japan.
If we have to ship your products to destinations outside the above list, please get in touch with us for a custom shipping quote.
Are all your products handmade? What are they made of?
Yes, all of our products are handmade in Transilvania, Romania.
They are Hand-produced by our lovely designer and seamstress TIMI out of thick splashproof material and double stitching.
We use the following materials in our products:
- Polyester impregnated with polyurethane for improved drip & water resistance.
- Quick-Release Metal buckle.
- 8 mm Stainless steel eyelets for easy storage and handling.
- TP 670 tarpaulin material used in the automotive industry.
- ISO 3795 standard is resistant to more than 2000N/5cm.
- S280 Chrome & Steel Balls 1mm in diameter.
- Industrial grade colored thread.
Do you offer Warranty?
We offer a One Year warranty on every product bought from our store which covers, any defects in materials used to manufacture your product as well as defects in workmanship under normal use｡
After receiving the product we decide if repairing, replacing or refunding will be the right option｡
All shipping costs and arrangements are the responsibility of the customer, and the item in question must be sent in the original packaging｡
Please don't hesitate to contact us with any issues you might have, our support team is here to assist you. You can do so by going to the Contact us page on our website and completing our form. Please provide us as much detail as you can in order for us to help you｡
Do you accept returns?
Returns
We want you to enjoy our products as much as we did making them! We believe all products sold or manufactured by us are up to the highest industry standards, but if something is just not right with them, we'll accept returns｡
We only accept items that are in new condition, unused, unaltered and free of damages by the customer. For a full refund or exchange contact us within 14 days of receiving the product. Items must be returned with tags attached to them and must be in their original packaging｡
All shipping costs and arrangements are the responsibility of the customer｡
We believe that communication is the key to everything, so please click here for the Contact us page.
How does Shipping & Payment work?
You can pay online through our secure and encrypted platform with your Visa or Mastercard as well as PayPal. For EX-Vat invoices, please get in touch with us at sales@focusrat.com｡
FREE Shipping Word Wide!
The VAT is included in the checkout price, all additional taxes /additional charges must be borne by the customer｡
Usual shipping times are between 7 and 14 days｡
VAT and Taxes:
“In this world, nothing can be said to be certain, except death, taxes and an insatiable appetite for cheese” - Benjamin Ratkin
Will I be charged VAT on my purchase?
If you're purchasing from within the EU, VAT will be included in the price of your purchase. For customers outside the EU, the price displayed will be VAT-free. However, please be aware that you might have to pay import fees and taxes upon delivery, depending on your country's regulations.
I have a business in the EU, can I purchase VAT-free?
Yes, if you have a valid VAT number for your business, you can purchase our products VAT-free.
Will I have to pay import fees if I’m outside the EU?
Yes, if you are purchasing from outside the EU, you might have to pay import fees, customs duties, and taxes upon delivery. These charges vary by country and are usually collected by the shipping carrier upon delivery.
To avoid unnecessary taxes & duties, we recommend visiting our partners page and purchasing the desired product directly from them.
How can I find out about import fees for my country?
We recommend checking with your local customs office or the shipping carrier for detailed information on import fees and taxes that may apply to your purchase.
- How can I provide my VAT number?
How do I provide my VAT number for a VAT-free purchase?
During the checkout process, there will be a field to enter your VAT number.
After verification, we are going to automatically reimburse the VAT to you and adjust the invoice accordingly.
What should I do if I'm unsure about VAT or import fees?
If you have any questions or are unsure about how VAT or import fees apply to your purchase, please contact our customer service team here. We're here to help you understand any additional costs and ensure a smooth shopping experience.